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At PIXEL, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our software and services. By using PIXEL's software, you agree to the terms of this Privacy Policy.
When you use our software, we may collect the following types of information:
Personal Information: This includes your name, email address, phone number, and any other information you provide during registration or usage of our services.
Usage Data: Information on how you interact with our software, including features used, time spent on the platform, and your interaction history.
Technical Data: IP address, device type, operating system, and other technical details collected automatically to improve your experience.
Location Data: If you enable location services, we may collect and process your geolocation data.
We use the information we collect for various purposes, including:
Providing Services: To operate and maintain our software, ensuring it functions correctly and efficiently.
Personalization: To tailor your experience with PIXEL based on your preferences and usage history.
Communication: To send you updates, notifications, and customer support responses.
Improvement: To analyze usage data and improve the software's features, functionality, and security.
Legal Compliance: To comply with applicable laws, regulations, and legal processes in Saudi Arabia.
We do not sell, trade, or otherwise transfer your personal information to outside parties, except:
Service Providers: We may share your information with third-party service providers who assist us in operating our software, provided they agree to keep your information confidential.
Legal Obligations: We may disclose your information if required by Saudi Arabian law or in response to legal requests from authorities.
We implement robust security measures to protect your personal information. This includes encryption, secure data storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to any legal obligations.
Objection: You can object to certain processing activities, such as direct marketing.
We store cookies on your device. The strictly necessary ones are set as soon as you arrive because the site cannot work without them: they keep you signed in, protect the checkout, remember your language and remember your cookie choice itself. Analytics and marketing cookies are only ever set after you allow them, and refusing them costs you nothing beyond the measurement we lose. Below is every cookie we set, what it does and how long it lasts.
| Cookie | Purpose | Category | Duration |
|---|---|---|---|
| user-session | Keeps you signed in to your account. | Strictly necessary | 7 days, sliding |
| admin-session | Keeps a PIXEL administrator signed in to the back office. | Strictly necessary | 8 hours idle, 7 days absolute |
| company-session | Keeps a company user signed in to the company portal. | Strictly necessary | 7 days, sliding |
| user-2fa-pending | Carries your identity between the password step and the authenticator code. No session is created until the code is verified. | Strictly necessary | 5 minutes |
| admin-2fa-pending | The same handoff for an administrator sign-in. | Strictly necessary | 5 minutes |
| company-2fa-pending | The same handoff for a company sign-in. | Strictly necessary | 5 minutes |
| admin-2fa-reconfigure | Authorizes registering a new authenticator app after a fresh password check. | Strictly necessary | 10 minutes |
| pending-signup | Holds an unverified registration between the form and the confirmation email. | Strictly necessary | 15 minutes |
| pixel_consent | Remembers your cookie choice so we do not ask again on every page. | Strictly necessary | 180 days |
| NEXT_LOCALE | Serves the site in the language you selected. | Strictly necessary | Session |
| pixel_active_card | Remembers which of your cards the dashboard is editing, so the page opens on it. It contains a card identifier and nothing else. | Strictly necessary | 1 year |
| _fbc | Records which advert brought you here, so we can tell which adverts actually work. Only written after you accept marketing cookies, and deleted again if you withdraw. | Marketing | 90 days |
If you allow analytics or marketing, the following providers set their own cookies from their own domains and act as recipients of that data: PostHog (product analytics, EU hosting), Google Analytics and Google Ads, and Meta. Their cookies are governed by their own privacy policies, and the data may be processed outside your country. Nothing from these providers is loaded until you allow it.
You can change or withdraw your choice at any time, as easily as you gave it, using the button below. Withdrawing does not affect anything we processed before you did.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website or within the software. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]