Refund Policy

Every PIXEL card is made to order with your name and design, so we cannot take a card back because you changed your mind. What we do guarantee: if your card arrives defective or with a production error, we replace it free of charge.

We start preparing your personalised card as soon as your order is paid, so orders cannot be cancelled or changed after payment. Before you pay, please check the preview carefully, including names, spelling, phone numbers, email addresses and logos.

If your card arrives damaged, does not work when tapped on an NFC-enabled phone, or differs from the design you approved (for example wrong text, a misprint or the wrong colour or finish), tell us within 7 days of delivery:

• Email support@pixel-nfc.com or use our contact form, with your order number.
• Attach photos or a short video showing the problem.
• There is no need to send the card back unless we ask you to.

Once we confirm the problem, we produce and ship a replacement at no cost to you, delivery included.

A free replacement does not cover:

• Mistakes in details you supplied or approved in the preview, such as a misspelt name or a wrong phone number.
• Wear, scratches, bending or other damage after delivery.
• Phones that do not support NFC or have it turned off.
• A change of mind.

If we cannot fulfil your order, or cannot replace a defective card, we refund the amount you paid to your original payment method. We issue refunds through our payment provider as soon as the decision is made; how long the money takes to appear depends on your bank.

You can turn off automatic renewal of PIXEL Connect at any time from your account and keep access until the end of the term you have paid for. Payments for a term that has started are not refunded, except where the law requires it. Our Terms of Use explain how renewals work.

If your parcel is lost or arrives damaged, see our Shipping Policy for what to do.

This policy does not affect any rights you have under the consumer protection and e-commerce laws of Saudi Arabia. Personalised products made to your specifications are not covered by the statutory right to return.

For any question about a return, a replacement or a refund, contact us:

• Email: support@pixel-nfc.com
• Contact form: pixel-nfc.com/contact